Return policy

Shumeldi Return Policy

At Shumeldi, your satisfaction is our priority. If you encounter any issues with your purchase, we offer a hassle-free return policy to ensure your shopping experience is secure and satisfactory.

Return Policy

IMPORTANT:

  • Parcel Opening Video: If you have any doubts regarding the parcel, please make a video while opening the parcel. This video is essential for us to verify any genuine defects and process a replacement or refund.

  • No Complaints Without Video: No complaints for refunds, damages, or missing items will be entertained if the parcel opening video is not shared.

Conditions for Return:

  • Return Period: You have 3 days after the item is delivered to notify us that you wish to return it.

  • Return Shipping: Customers need to return the items via traceable delivery (courier or registered post) at their own expense to our address.

  • Processing Time: Refund requests will be processed within 2 working days after receiving the returned products.

Valid Return Scenarios:

  • Wrong Product: If you received the wrong product.

  • Defective Product: If the product delivered to you has a defect or issue.

How to Return:

  1. Request a Return: Call or email us to initiate a return request.
  2. Receive Return Address: Our team will provide you with the address of our office where you should send the return.
  3. Pack Items Properly: Ensure that the items are packed as they were received.
  4. Quality Check: If validated and the quality check passes, you will be refunded for the item

 

Thank you for choosing Shumeldi!