At Shumeldi, your satisfaction is our priority. If you encounter any issues with your purchase, we offer a hassle-free return policy to ensure your shopping experience is secure and satisfactory.
Parcel Opening Video: If you have any doubts regarding the parcel, please make a video while opening the parcel. This video is essential for us to verify any genuine defects and process a replacement or refund.
No Complaints Without Video: No complaints for refunds, damages, or missing items will be entertained if the parcel opening video is not shared.
Return Period: You have 3 days after the item is delivered to notify us that you wish to return it.
Return Shipping: Customers need to return the items via traceable delivery (courier or registered post) at their own expense to our address.
Processing Time: Refund requests will be processed within 2 working days after receiving the returned products.
Wrong Product: If you received the wrong product.
Defective Product: If the product delivered to you has a defect or issue.
Thank you for choosing Shumeldi!